products are in stock and delivered within the advertised timeframes.descriptions of goods and services are accurate.purchased vouchers can always be redeemed within the advertised periods.The CMA is also concerned that the company is failing to ensure that: In cases where customers have not been provided with the goods or services that they paid for, they are sometimes only offered Groupon credits instead of refunds.
It has now written to Groupon UK and other relevant Groupon Entities (together, “Groupon”) outlining its specific concerns.įollowing its investigation, the CMA has found evidence that Groupon does not always provide customers with the refunds and other forms of redress, such as replacement items, to which the CMA considers they are legally entitled. The Competition and Markets Authority (CMA) launched an enforcement investigation into Groupon UK, an e-commerce marketplace that offers discounts and deals for a range of products and services, in April 2021. CMA calls on Groupon to change its practices swiftly or face court action.Concerns that Groupon is failing to provide some customers with cash refunds and to deliver all products within advertised timeframes.
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